Hello all…
After opening overstock sales in an ongoing basis through email ordering I have found it a much easier way for me to work with. The Google Forms may have been easier for those ordering (sorry if the new way has been overwhelming on anyone), but there are a couple reasons this way is easier and better for me.
I will do a point form explanation to make it easier (hopefully):
~ working with two different sales places was a little much (Google Form and email)
~ emails (on my phone) are checked multiple times a day by me, so it is easier to see them come in sooner
~ direct contact with customers (at times there were issues with orders and when I would email for clarification sometimes I received no response because the email sales@theaartsz.ca wouldn’t go through I don’t think) – with this way the customer has opened the communication
~ I can respond letting customers know their invoice has been sent and a reminder to pay within 24 hours
~ customers have the ability to seek clarification or ask quotes for shipping more directly
I also want to touch on why we have two different emails for sales. We have sales@theaartsz.ca through the website but unfortunately it has to be attached to a hosting email (I use my personal one) and it doesn’t always push through. A glitch caused me to receive nothing for a brief period. To avoid any complications like this with sales we started a gmail one theaartszsales@gmail.com. I have continued to send PDF invoice/receipts through sales@theaartsz.ca for proof of payment.
Any sales through TheaArtsz website – currently “Store” and “Overstock” with soon to be “Originals” as well – can and should be ordered through emailing theaartszsales@gmail.com. You can request items from any of the sales pages (we have them separated for better organization and for people to be able to find things – hopefully – easier).
We thank everyone for their continued support and patience while we find our sales stride 🙂